RS Glossary
Communication Gap
A communication gap occurs when the right information does not reach the right person, system, or decision point at the right time.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
- communication-gap
Remember it this wayUseful information must reach the next need at the right time.
In plain language
A communication gap means someone or something that needs information does not receive it when it can still help. The information may be missing, delayed, sent through the wrong channel, or unavailable to the next person in the workflow.
Why it matters
Communication gaps often cause delays, rework, customer confusion, and avoidable escalations.
They can also make a process look unreliable even when people are working hard.
Example
A technician texts a job update to one office employee, but the update is not visible to the person who answers customer calls.
Common misconception
A communication gap is not always caused by someone forgetting to communicate. The workflow or tool may make the information difficult to capture, find, trust, or pass forward.
Related terms
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Public history
27 recorded events · 27 public summaries
Existing glossary content was moved into the unified source-of-truth structure without changing its learner-facing body.
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definition approved by a human reviewer.
plain-language-explanation approved by a human reviewer.
why-it-matters approved by a human reviewer.
example approved by a human reviewer.
common-misconception approved by a human reviewer.
remember-it-this-way approved by a human reviewer.
related-terms approved by a human reviewer.
sources approved by a human reviewer.
learn-more approved by a human reviewer.
plain-language-explanation approved wording became the current section text.
common-misconception approved wording became the current section text.
remember-it-this-way approved wording became the current section text.
sources approved wording became the current section text.
learn-more approved wording became the current section text.
All section gates are approved; content version 2 is now a fully approved term.
Source: vault/Glossary/terms/communication-gap/term.md · sha256:8d0964dc7dd19aa60242219ecd93666ac0e84a06fb8f7d2042694705d4d7c664 · Release: rs-glossary-glossary-team-poc-0.5.5-2026-09-02