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Reviewed in POC · content version 2

Review Transformation

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Definition

A transformation is the change that happens between the input and the output of a process. It answers the question: what is different after this process runs?
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Plain-Language Explanation

The transformation is what the process does to its input. It may turn a request into a decision, raw information into a verified record, or an unassigned task into owned work.
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Why It Matters

Some workflows move information without changing it. Others enrich, verify, approve, summarize, assign, classify, or convert it. Understanding the transformation helps reveal the actual value of the process.
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Example

A raw customer request becomes a verified work order with customer details, service category, technician assignment, and appointment time.
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Common Misconception

A transformation does not have to be automated or dramatic. Checking, approving, classifying, assigning, or combining information can change its usefulness or status.
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Remember It This Way

Ask what is different when the work comes out.
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Related Terms

* Input * Output * Process * System * Actor
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Sources

* [ISO 9000:2026, "process"](https://www.iso.org/obp/ui?_escaped_fragment_=iso%3Astd%3Aiso%3A9000%3Aed-5%3Av1%3Aen) — interrelated activities that use or transform inputs to deliver a result. * [ASQ, "SIPOC+CM Diagram"](https://asq.org/quality-resources/sipoc) — identifying process inputs, outputs, suppliers, customers, constraints, and measures.
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Learn More

* [[input|Input]] * [[output|Output]] * [[process|Process]]
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