Review Actor

An actor is a person, role, group, organization, or system that participates in or influences a process.

An actor is anyone or anything that takes part in the work or influences a step or decision. In a process map, actors are usually named by their role, such as customer, dispatcher, technician, or approver.

Friction often appears when work, information, responsibility, or decisions move between actors. Role-based language keeps the map focused on the work system instead of blaming specific people.

In a service request workflow, actors may include the customer, office manager, dispatcher, technician, owner, and automated system that sends email and text alerts.

Actors are not always individual people. A team, organization, vendor, or system can also be an actor when it performs work or influences a step or decision.

Actors are the who—or what—behind each step.

* [[handoff|Handoff]] * [[workflow|Workflow]] * [[ownership-gap|Ownership Gap]] * [[client-safe-language|Client-Safe Language]] * [[process-map|Process Map]] * [[friction|Friction]]

No current wording.

No current wording.