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Reviewed in POC · content version 2

Review Decision Point

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Definition

A decision point is a moment in a process where the next step depends on a condition, judgment, approval, rule, or exception.
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Plain-Language Explanation

A decision point is where the workflow can branch. Someone or something evaluates what is known and determines which step comes next.
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Why It Matters

Decision points shape the workflow. When criteria are unclear, decision points can create delays, inconsistent handling, rework, or hidden escalation paths.
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Example

If the customer request is urgent, it goes to the dispatcher immediately. If not, it waits for next-day scheduling.
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Common Misconception

A decision point is not always a formal approval. A rule in software, a frontline judgment, or a check for missing information can also determine the next path.
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Remember It This Way

A decision point is where one path becomes two or more possible next steps.
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Related Terms

* Workflow * Exception * Bottleneck * Root-Cause Hypothesis
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Sources

No current wording.
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Learn More

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