RS Glossary
Exception
In process work, an exception is a case that does not follow the normal workflow.
- Review state
- Reviewed in POC
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- Current
- Version
- 4
- exception
Remember it this wayAn exception is where the normal path stops fitting the case.
In plain language
An exception is a situation the usual steps do not handle. The team needs a different path, an extra decision, or additional information to keep the work moving.
Why it matters
If a case is called an exception often enough, the documented process is not the real process. That matters most when you automate: a tool built to the happy path will hand back a large share of the work, or push it through wrongly. Counting how often each exception fires tells you what any new system will actually have to handle.
Example
A customer submits a service request without an address, so the team must call the customer before scheduling.
Common misconception
An exception is not automatically an error. Some are legitimate cases that need a defined alternate path; the problem is leaving that path invisible or unsupported.
Related terms
Sources
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Public history
34 recorded events · 34 public summaries
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Source: vault/Glossary/terms/exception/term.md · sha256:3476f5c2aaef47ac7054d614ff9453dda93e58aef09224449388135e12353a82 · Release: rs-glossary-glossary-team-poc-0.5.5-2026-09-02