RS Glossary
Friction Inventory
A friction inventory is a structured list of friction points identified during discovery.
It usually names the friction, type, evidence, impact, and follow-up question.
- Review state
- Reviewed in POC
- Freshness
- Current
- Version
- 2
- friction-inventory
Remember it this wayThe map shows where; the inventory records what, why it matters, and what to ask next.
In plain language
A friction inventory turns scattered observations into a list the team can examine. Each item records what seems difficult, what supports that observation, what effect it has, and what still needs to be learned.
Why it matters
A map shows where friction appears. The inventory helps describe each friction point clearly enough for review, prioritization, and follow-up.
Example
F1: Customer details are copied into two systems. Type: Duplicate entry. Evidence: Intake notes. Follow-up: Why are both systems required?
Common misconception
A friction inventory is not a ranked solution list. It records observed or reported conditions for review before the team decides causes, priorities, or recommendations.
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Public history
27 recorded events · 27 public summaries
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All section gates are approved; content version 2 is now a fully approved term.
Source: vault/Glossary/terms/friction-inventory/term.md · sha256:30b712a24bd3db6c50f47548999a7b38a46e326bf1fa8da526bf2481f5413cbb · Release: rs-glossary-glossary-team-poc-0.5.5-2026-09-02