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Reviewed in POC · content version 2

Review Friction Inventory

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Definition

A friction inventory is a structured list of friction points identified during discovery. It usually names the friction, type, evidence, impact, and follow-up question.
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Plain-Language Explanation

A friction inventory turns scattered observations into a list the team can examine. Each item records what seems difficult, what supports that observation, what effect it has, and what still needs to be learned.
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Why It Matters

A map shows where friction appears. The inventory helps describe each friction point clearly enough for review, prioritization, and follow-up.
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Example

F1: Customer details are copied into two systems. Type: Duplicate entry. Evidence: Intake notes. Follow-up: Why are both systems required?
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Common Misconception

A friction inventory is not a ranked solution list. It records observed or reported conditions for review before the team decides causes, priorities, or recommendations.
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Remember It This Way

The map shows where; the inventory records what, why it matters, and what to ask next.
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Related Terms

* Friction * Observation * Root-Cause Hypothesis * Recommendation Boundary
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Sources

No current wording.
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Learn More

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