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Reviewed in POC · content version 2

Review Handoff

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Definition

A handoff is the point where work, information, responsibility, or decision-making moves from one actor, team, or system to another.
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Plain-Language Explanation

A handoff happens when one participant passes something to the next participant in the workflow. A useful handoff makes clear what is being transferred, who owns the next step, and what context needs to travel with it.
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Why It Matters

Handoffs are common friction points because context can be lost, delayed, duplicated, or misunderstood. Clear handoffs make ownership and next steps easier to see.
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Example

An office manager sends a service request to a dispatcher for scheduling.
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Common Misconception

A handoff is more than sending a message or moving a record. The receiving actor must have enough information, authority, and clarity to take the next step.
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Remember It This Way

A handoff moves the work and the context to the next owner.
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Related Terms

* Actor * System * Communication Gap * Ownership Gap
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Sources

No current wording.
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Learn More

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