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Reviewed in POC · content version 4

Review Observation

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Definition

An observation is a specific thing you directly noticed, heard, read, measured, or wrote down while examining how something currently works — recorded as it was, before anyone explains or interprets it.
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Plain-Language Explanation

An observation records what you directly noticed without adding an explanation for why it happened or what it means.
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Why It Matters

Observations should be separated from assumptions and hypotheses. This keeps the assessment honest and prevents premature recommendations.
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Example

Observation: The office manager copies customer information from email into the CRM and then into a spreadsheet.
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Common Misconception

An observation is not the same as an interpretation or conclusion. “The customer called three times” is an observation; “the customer is impatient” is an interpretation.
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Remember It This Way

An observation is what you directly noticed; an interpretation is what you think it means.
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Related Terms

* Root-Cause Hypothesis * Premature Recommendation * Client-Safe Language * Friction
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Sources

No current wording.
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Learn More

No current wording.
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